End-Of-Life Policy
Products reach the end of their Product Life Cycle for a number of reasons. These reasons may be due to market demands, technology innovation, and development driving changes in the application, or the application simply matures over time and is replaced by functionally richer technology.
While this is an established part of the overall product life cycle for all software applications, eKeypad recognizes that end-of-life milestones often prompt a review of how the eKeypad applications already in use are affected.
With that in mind, it is our goal to make this process as transparent as possible to our customers and partners. This will allow you adequate time to plan for upgrades and migrations if necessary. The rest of this document details eKeypad’s End Of Life policy and the key milestones that occur during this process.
The following diagram provides an overview of how application updates, technical support, and application licenses will change during the End of Life phase of eKeypad applications.
* End of Life scheduled for our legacy applications has been paused to allow us to continue providing updates to customers. No new functionality will be added and only critical, security updates provided.
Definitions
Generally Available
End of Life
Obsolete
Limited Maintenance
Limited Support
End of Sale
End of Support
Frequently Asked Questions
Why is there an End of Life policy?
eKeypad Mobile Solutions established a general End of Life policy in order to better communicate to our customer’s details about the availability and support for our applications.
Why are applications available for purchase after entering End of Life?
Our goal is to provide customers with a smooth migration period for applications entering End of Life. Our agreement with Apple for the sale and distribution of our applications also influences the milestone sequence during the End of Life phase.
Can I use my application during End of Life and Obsolete phases?
Yes. These phases do not affect the ability or right to use an application. They only define the changes that occur with respect to technical support, application updates, and the ability to purchase new licenses.
How can I learn more about Premium Support?
If you require technical support during the Limited Support phase please contact eKeypad support for more information.
Can I get support after the End of Support date?
In the absence of a custom agreement between you and eKeypad Mobile Solutions that stipulates otherwise, all technical support stops at the End of Support date.
What qualifies as a critical fix?
During End of Life phase eKeypad may, at its sole discretion, choose to release an update for what it considers a critical issue. For issues eKeypad considers non-critical, consulting services may be available; contact support for more information.