Best Practices How To …
Basic Remote Access Setup
Below is an overview of the basic network related configuration settings for setting up remote access to equipment.
Help Center
The eKeypad Help Center provides setup guides and troubleshooting articles for common eKeypad Pro, Elk M1, remote access, push notification, licensing, and iOS configuration issues. Browse the articles below to find step-by-step help for the most common support questions.
Common Issues
M1-XEP Firmware 2.0.46
On March 8, 2021, Elk Products released a new firmware update that requires changes to how eKeypad Applications are configured. In this M1-XEP firmware update, version 2.0.46, Elk has made improvements to the encrypted connection security. Specifically, this update has Read more
Common Issues
Re-downloading Previous Purchase
There are NO charges for re-downloading eKeypad. However, there are several scenarios where it may appear you being asked to re-purchase eKeypad. Family Sharing When using family sharing, you must download applications under the original family member that purchased eKeypad. Read more
eKeypad Features How To …
iOS Permissions
There are a variety of popup messages you may receive in eKeypad asking you to give eKeypad permission to perform various functions on your iOS device. These messages are part of the Apple privacy controls to help keep you safe. Read more
eKeypad Features How To …
Launch Screen Customization
The first screen that appears when eKeypad Pro is launched can be customized. There are three different interface styles available in eKeypad. Each uses a different method for customization. Side Menu Tab Bar Main Menu Editing the main menu interface Read more
Uncategorized
M1 Zone Bypassing Issues
M1 zones with the “Force Armable” feature enabled should be used with caution. Especially when used in conjunction with the “Bypassable” feature. An issue within the M1 firmware v5.3.10 causes several unexpected behaviors under this situation including the following: Canceling Read more
Best Practices How To …
Managing Customer Accounts
As an installer one of the first challenges you will run into is how to manage multiple customer accounts using eKeypad Pro. There are multiple approaches you can use. Install all accounts on installer device. Setup all accounts and use Read more
How To …
Icon Stacking on Blueprints
When creating custom Blueprint screens for eKeypad, a very powerful feature is available called the “Icon Stacking Level”. This article explains how this feature works and give some examples of how it can be used. The icon stacking feature allows Read more
Common Issues How To …
Re-sync Device Configuration
When a new Automation System device is configured in eKeypad a full synchronization is performed to cache the configuration settings of the device. In some scenarios it is possible for this cache to be incomplete or get out of sync Read more