As a professional installer, the need for product support is vital. To support installers, eKeypad offers a number of features and service specifically for you. These resources enable customization of eKeypad with your company details and provide comprehensive support options. As a registered installer, you have access to the following: Read more
Yes. We offer branding services for both Installers and Sales Representatives. Contact us to get started. Sales Reps should contact us for additional co-marketing options. The iOS App Store hosts the retail version of eKeypad Pro. It is a flexible and dependable solution for mobile access and custom touch screens. Read more
On May 8, 2019, Google announced a change to the way Nest products can be integrated with other smart devices and platforms. This will impact the ability for eKeypad to integrate with Nest products. Google is making control of all Nest products exclusive to their Google Assistant platform and closing their existing “Works Read more
When the status displayed in eKeypad is “out of sync” with the physical UPB devices, the root cause can be caused by a number of different things. Complicating this diagnosis are a number of common misconceptions concerning status of a UPB network. Often the issue is comprised of multiple causes. It Read more
When setting up eKeypad to run full time on a dedicated iOS device, there are several recommended iOS configuration settings. The goal of these settings is to ensure that eKeypad remains running without interruption. The typical method used to achieve this is the Guided Access functionality. Related iOS Settings Before using Read more
The Elk M1 alarm panel has two options for network connectivity. The M1-XEP. Only local network ethernet connectivity. The ELK-C1M1. Both local network ethernet and cellular (via ElkLink) connectivity. This is an important concern when using dedicated, full time eKeypad stations onsite. We strongly recommend using the M1-XEP module for Read more
This help article is related to running eKeypad full time on a dedicated iPad. The best practices guide for this type of setup recommends using the Guided Access feature in iOS. However, following the release of iOS 12, we became aware of a change in how Guided Access behaves. Starting Read more
For installs that are encountering network connection stability issues, it can be useful to view a log of network related events for the various device drivers configured in eKeypad. This log is only available for the current execution of the application and is cleared any time eKeypad is restarted. This Read more