Common Issues

M1-XEP Firmware 2.0.46

Author: eKeypadOn: Mar 19Categories:
On March 8, 2021, Elk Products released a new firmware update that requires changes to how eKeypad Applications are configured. In this M1-XEP firmware update, version 2.0.46, Elk has made improvements to the encrypted connection security. Specifically,...

No Elk M1 Areas Found

Author: eKeypadOn: Dec 05Categories:
There are several things that can prevent eKeypad from finding the Areas on an Elk M1 Alarm system. In most cases, this is caused by configuration settings in the Elk M1 panel or an incomplete cache of the panel setup in eKeypad. Elk M1 Configuration...

eKeypad is no longer shared.

Author: eKeypadOn: Sep 17Categories:
When using Family Sharing with eKeypad that was purchased by another family member, the authorization can be revoked if you or the original purchaser is removed from the family. In this event, you will be informed that the app is no longer shared with...

Push Notification Have No Detail

Author: eKeypadOn: Sep 16Categories:
This article is to help with scenarios where push notification are received by a device but simply says the text, “Notification”. Apple provides a data privacy option for push notification messages that may contain sensitive information. This...

Re-downloading Previous Purchase

Author: eKeypadOn: Sep 08Categories:
There are NO charges for re-downloading eKeypad. However, there are several scenarios where it may appear you being asked to re-purchase eKeypad. Family Sharing When using family sharing, you must download applications under the original family member...

Exiting vs Force Quitting eKeypad

Author: eKeypadOn: Sep 04Categories: ,
There are two ways to exit an iOS application. It is useful to understand the difference and when each technique should be used. Exiting to the Home Screen Exiting an application is the normal way of leaving an application and is the method that should...