Best Practices

Managing Customer Accounts

As an installer one of the first challenges you will run into is how to manage multiple customer accounts using eKeypad Pro. There are multiple approaches you can use. Install all accounts on installer device. Setup all accounts and use profiles to separate...

Wired Ethernet vs Wifi

One of the most common causes of issues in installation, is the dynamic nature of Wifi connections. To increase reliability of devices such as push monitors or permanently installed devices such as wall mounted iPads in kiosk mode, a wired Ethernet connection...

Always Use Failover

[Updated January 2020] The Failover Address and Failover Port fields were updated in eKeypad version 3.4.16 to External Address and External Port. We recommend always setting up a failover configuration for your equipment. There are some network configurations...