eKeypad Mobile Solutions

eKeypad Mobile Solutions
  • Downloads
  • Help

Best Practices

Best Practices How To …

Basic Remote Access Setup

Below is an overview of the basic network related configuration settings for setting up remote access to equipment. In the “Network Address” field, enter the STATIC IP address you assigned to the equipment. It is important to use a true static IP address in the equipment. Using a DHCP reservations Read more…

By eKeypad, 1 yearFebruary 22, 2022 ago
Best Practices How To …

Managing Customer Accounts

As an installer one of the first challenges you will run into is how to manage multiple customer accounts using eKeypad Pro. There are multiple approaches you can use. Install all accounts on installer device. Setup all accounts and use profiles to separate them. Backup individual customer devices. Individually backup Read more…

By eKeypad, 2 yearsFebruary 16, 2021 ago
Best Practices How To …

Adding Remote Access

[Updated January 2020] The Failover Address and Failover Port fields were updated in eKeypad version 3.4.16 to External Address and External Port. The process of setting up remote access for eKeypad is straight forward but has several steps that must be performed. This help article outlines these steps. Please contact Read more…

By eKeypad, 3 yearsDecember 4, 2019 ago
Best Practices How To …

Wired Ethernet vs Wifi

One of the most common causes of issues in installation, is the dynamic nature of Wifi connections. To increase reliability of devices such as push monitors or permanently installed devices such as wall mounted iPads in kiosk mode, a wired Ethernet connection should always be used. There are numerous options Read more…

By eKeypad, 4 yearsSeptember 17, 2019 ago
Best Practices Common Issues

Device Powers off Under Guided Access

When using guided access with eKeypad there are several iOS Settings that need to be properly configured. All of these settings are located in various locations within the iOS Settings app. Display Auto-Lock Setting This setting determines if or when the iOS device will automatically lock itself. When a device Read more…

By eKeypad, 4 yearsSeptember 17, 2019 ago
Best Practices eKeypad Features How To …

Configuration Backups

eKeypad contains a configuration backup and restore functionality. We strongly recommend that every install make use of this capability. Backups are a vital component of data integrity and disaster recovery of your setup. A backup file should be created or updated every time the configuration has been changed. Backups are Read more…

By eKeypad, 4 yearsSeptember 17, 2019 ago
Best Practices How To …

Minimizing Time with the Customers Device

As an installer, it can be uncomfortable to spend extended time with a customers device during the setup and testing of eKeypad. The procedure outlined below is designed to minimize the time needed with the customers device. The majority of the setup and validation steps can be performed on your Read more…

By eKeypad, 4 yearsJune 5, 2019 ago
Best Practices How To …

Always Use Failover

[Updated January 2020] The Failover Address and Failover Port fields were updated in eKeypad version 3.4.16 to External Address and External Port. We recommend always setting up a failover configuration for your equipment. There are some network configurations and equipment that requires using failover but no scenarios where it can Read more…

By eKeypad, 4 yearsMay 20, 2019 ago

Posts navigation

1 2 Next
Search Help Articles
Categories
  • Best Practices
  • Common Issues
  • eKeypad Features
  • How To …
  • News
  • Uncategorized
  • Contact Us
  • Terms of Use
  • Privacy
  • EOL
  • Installlers
  • End-users
eKeypad Mobile Solutions, LLC