Below is an overview of the basic network related configuration settings for setting up remote access to equipment. In the “Network Address” field, enter the STATIC IP address you assigned to the equipment. It is important to use a true static IP address in the equipment. Using a DHCP reservations Read more…
As an installer one of the first challenges you will run into is how to manage multiple customer accounts using eKeypad Pro. There are multiple approaches you can use. Install all accounts on installer device. Setup all accounts and use profiles to separate them. Backup individual customer devices. Individually backup Read more…
When creating custom Blueprint screens for eKeypad, a very powerful feature is available called the “Icon Stacking Level”. This article explains how this feature works and give some examples of how it can be used. The icon stacking feature allows you to define how overlapping icons should be displayed. With Read more…
When a new Automation System device is configured in eKeypad a full synchronization is performed to cache the configuration settings of the device. In some scenarios it is possible for this cache to be incomplete or get out of sync with the device. This can cause eKeypad to show an Read more…
[Updated January 2020] The Failover Address and Failover Port fields were updated in eKeypad version 3.4.16 to External Address and External Port. The process of setting up remote access for eKeypad is straight forward but has several steps that must be performed. This help article outlines these steps. Please contact Read more…
One of the most common causes of issues in installation, is the dynamic nature of Wifi connections. To increase reliability of devices such as push monitors or permanently installed devices such as wall mounted iPads in kiosk mode, a wired Ethernet connection should always be used. There are numerous options Read more…
eKeypad contains a configuration backup and restore functionality. We strongly recommend that every install make use of this capability. Backups are a vital component of data integrity and disaster recovery of your setup. A backup file should be created or updated every time the configuration has been changed. Backups are Read more…
This article details the steps necessary to export a backup file using email. Exporting via email is only available if an email account is configured on the iOS device. Open eKeypad and Navigate to the Config -> Backup Files screen in eKeypad. Tap the backup file to be exported and Read more…