Common Issues

When configuring eKeypad for remote access, one crucial aspect to consider is managing your router’s external IP address. This address, assigned by your internet provider, can change periodically, leading to connection issues. Here’s a detailed guide on how to handle these IP address changes effectively: Summary Please contact us if Read more

When the status displayed in eKeypad is “out of sync” with the physical UPB devices, the root cause can be caused by a number of different things. Complicating this diagnosis are a number of common misconceptions concerning status of a UPB network. Often the issue is comprised of multiple causes. It Read more

There are a number of things that can cause issues with INSTEON communications. The first step in diagnosing this type of issue is to verify that the links connecting the PLM and device are setup completely and correctly. Verify what occurs if the INSTEON device is manually queried from ISY Read more

Updated: January 2017. Most Z-Wave devices being sold on the market do not report status changes when they are controlled locally. This is because implementing this functionality, called Instant Status, required paying a license fee to a patent holder. See Patent number US 5905442 A by Lutron Electronics. Prior to 2017 only Read more

Some routers, like the SonicWall, have special features to prevent a type of internet attack called a “flood”. Unfortunately this introduces a delay that can cause issues when eKeypad is trying to make and SSL encrypted connection. Specifically, the implementation used by SonicWall will cause SSL connection errors (Error code: Read more