NAT Loopback

Your networking setup is very important to the operation of eKeypad. While most setups work with no issues some equipment and configurations require extra setup. If your symptoms includes all of the following symptoms the following troubleshooting guide will be helpful. You are able to connect successfully via cellular data Read more…

M1 Status Not Updating

It is important to start diagnosing M1 status issues by distinguishing between two important but different scenarios. eKeypad never receives any status information ( displays are blank and indicators remain grey). This post does not address this scenario. Contact support for more help. eKeypad receives an initial status but it Read more…