When setting up eKeypad to run full time on a dedicated iOS device, there are several recommended iOS configuration settings. The goal of these settings is to ensure that eKeypad remains running without interruption. The typical method used to achieve this is the Guided Access functionality. Related iOS Settings Before using Read more
This help article is related to running eKeypad full time on a dedicated iPad. The best practices guide for this type of setup recommends using the Guided Access feature in iOS. However, following the release of iOS 12, we became aware of a change in how Guided Access behaves. Starting Read more
For installs that are encountering network connection stability issues, it can be useful to view a log of network related events for the various device drivers configured in eKeypad. This log is only available for the current execution of the application and is cleared any time eKeypad is restarted. This Read more
The M1-XEP module is responsible for connecting your Elk M1 Alarm panel to your home network. This makes it a critical component for eKeypad integration with the Elk M1. Occasionally, it may be necessary to reboot or restart this module. This is a simple process and does not require any Read more
If you have an IP Video device that is not already supported in eKeypad, it may be possible to setup a custom camera driver to make it work. One of the key settings that must be entered is an RTSP or MJPEG stream path (Image URL in eKeypad settings). If Read more
This automated testing functionality is designed to help diagnose existing eKeypad installs that are encountered an issue. For issues encountered when initially setting up eKeypad it is better to use the manual testing process detailed here. All configured device drivers in eKeypad have a “Troubleshoot Issue” link on their device Read more
When using eKeypad as a dedicated, full time touchscreen it is highly advisable to only upgrade to new eKeypad versions when needed. This is critical to achieving a stable solution. However with newer iOS versions, application updates will automatically be installed by default. It is highly recommended that this functionality Read more
Statring in iOS 9.0.0 Apple added a new feature called Wifi Assist to automatically switch to cellular when a mobile device has a poor Wi-Fi connection. With Wi-Fi Assist, you can stay connected to the Internet even if you have a poor Wi-Fi connection. For example, if you’re using eKeypad with a poor Read more