As an installer, it can be uncomfortable to spend extended time with a customers device during the setup and testing of eKeypad. The procedure outlined below is designed to minimize the time needed with the customers device. The majority of the setup and validation steps can be performed on your Read more…
Our contract with Apple does not does not allow us to resell licenses using typical value added methods you may be use to as an installer, but by using existing Apple App Store functionality we can achieve a similar effect in most regards. The Apple App Store supports a feature Read more…
[Updated January 2020] The Failover Address and Failover Port fields were updated in eKeypad version 3.4.16 to External Address and External Port. We recommend always setting up a failover configuration for your equipment. There are some network configurations and equipment that requires using failover but no scenarios where it can Read more…
We occasionally receive questions about the branding services we offer for eKeypad. Professional installers are interested in more information about the benefits it can provide them. Specifically, they are interested in better understand the benefits they can expect considering there is a cost for this service. Branding is something that Read more…
Yes. We offer branding services for both Installers and Sales Representatives. Contact us to get started. Sales Reps should contact us for additional co-marketing options. The iOS App Store hosts the retail version of eKeypad Pro. It is a flexible and dependable solution for mobile access and custom touch screens. Read more…
When setting up eKeypad to run full time on a dedicated iOS device, there are several recommended iOS configuration settings. The goal of these settings is to ensure that eKeypad remains running without interruption. The typical method used to achieve this is the Guided Access functionality. Related iOS Settings Before using Read more…
This help article is related to running eKeypad full time on a dedicated iPad. The best practices guide for this type of setup recommends using the Guided Access feature in iOS. However, following the release of iOS 12, we became aware of a change in how Guided Access behaves. Starting Read more…