Help

Device Powers off Under Guided Access

When using guided access with eKeypad there are several iOS Settings that need to be properly configured. All of these settings are located in various locations within the iOS Settings app. Display Auto-Lock Setting This setting determines if or when the iOS device will automatically lock itself. When a device locks itself it the display will also enter sleep mode and power off. For the purpose of using guided access with eKeypad this function should Read more…

Configuration Backups

eKeypad contains a configuration backup and restore functionality. We strongly recommend that every install make use of this capability. Backups are a vital component of data integrity and disaster recovery of your setup. A backup file should be created or updated every time the configuration has been changed. Backups are managed within eKeypad on the “Backup Files” screen. This screen can be accessed from the main Configuration screen. All backup files are encrypted to protect Read more…

Export Backup to Email

This article details the steps necessary to export a backup file using email. Exporting via email is only available if an email account is configured on the iOS device. Open eKeypad and Navigate to the Config -> Backup Files screen in eKeypad. Tap the backup file to be exported and select the “Send as Email Attachment” option. Note: This option will not be present if an email account is not setup on the device. Edit Read more…

Export Backup to Network

This article details the steps required to export a backup by sharing on the local network. This functionality requires the device to be connected to a Wifi or ethernet network. The network sharing will not be available if a cellular data connection is the only detected option. Verify the local device is connected to a Wifi or Ethernet network. Open eKeypad and navigate to the Config -> Backup Files. Tap on the backup file and Read more…

Export Backup to iTunes

This article details the steps required to export a backup file to a computer using the file sharing function in iTunes. On the Computer Open the iTunes application on the computer and connect the device using the appropriate USB cable. In iTunes, open the device and find the “File Sharing” section along the sections on the left side. Under file sharing, find the eKeypad application and select it. On this screen, backup files can be Read more…

Import Backup from iTunes

This article details the steps required to import and restore a backup file from a computer using the file sharing function in iTunes. On the Computer Open the iTunes application on the computer and connect the device using the appropriate USB cable. In iTunes, open the device and find the “File Sharing” section along the sections on the left side. Under file sharing, find the eKeypad application and select it. On this screen, backup files Read more…

Import Backup From Network

This article details the steps required to import a backup that is being shared by another copy of eKeypad on the same Wifi or ethernet network. The network sharing functionality will not work over cellular connections. This article assumes the remote device is already sharing a backup file. Verify the local device is connected to the same network as the remote device. Open eKeypad and navigate to the Config -> Backup Files. Tap on the Read more…

Import Backup From Email

This article details the steps necessary to import and restore a backup file that has been archived from within eKeypad or sent from another person using email. Launch the Apple Mail application on the device. Find the email containing the Backup File. To help locate the backup… The default subject for exported backups is “eKeypad Backup”. All backup files end with the extension, “.ekarchive”. Tap on the file attachment inside the email message. Locate the Read more…